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Social Media Specialist



Marsh and McLennan
February 3, 2021
Austin, TX
Job Type


We’re powered by the group energy of collaboration

When we put our heads together, our thought processes build on each other to produce better solutions. If you enjoy expressing your ideas while respecting those of others, we invite you to add your voice to this exciting process. We credit the stimulating perspectives that keep us ahead to the diversity of our workforce. We welcome, include, and promote people of all backgrounds.

Mercer is seeking candidates for the following position based in Austin, Dallas, Atlanta, Chicago, Miami, Louisville, Charlotte, Raleigh, Salt Lake City, Minneapolis, Kansas City, Detroit or Phoenix offices offices: 

Social Media Specialist

What can you expect?

In this role you’ll be responsible for publishing content on social media platforms, with a primary focus on LinkedIn and Twitter, and secondary focus on channels including Facebook, YouTube and Instagram, to build the organization’s social brand awareness, and engagement with Mercer’s thought leadership.

You’ll also play a key role in the development of Mercer’s 3rd party content for social media, curating content across key topics on a regular basis from a breadth of sources including Mercer’s Influencer Marketing program, in support of driving brand channel growth and performance.

As our Social Media Specialist, you’ll also join our global social media analytics team and be a team member supporting our brand channel reporting, campaign reporting, ad hoc event reporting and more.

What is in it for you?

  • Internal mobility to expand your career

  • Opportunity collaborate with our digital media strategists and global teams

  • Utilize your unique perspective to help plan and execute the most effective social media strategy

  • Ability to advise and influence your social media stakeholders

We will count on you to:

  • Publish brand channel content daily (original text, images, video, HTML) using Khoros in support of key priorities, along with associated campaign reporting.

  • Publish Employee Advocacy content daily using Dynamic Signal platform, for colleagues to share through their personal social media channels

  • Curate third party content from a breadth of sources including external influencers, in support of social media brand channels content mix.

  • Team member contributing to daily monitoring for brand reputation management, reviewing for customer queries and complaints and outreach to the brand; reporting activity and channeling it to the appropriate team for resolution.

  • Community management on Mercer LinkedIn channels, focused on activating brand approved content to drive engagement.

What you need to have: 

  • Bachelors Degree

  • Strong time management and organizational skills, and very high attention to detail

  • Demonstrable social publishing experience and social analytics tools knowledge

  • Proven ability to work both in a team setting, as well as independently drive programs

What makes you stand out:

  • Two years of B2B social media publishing experience (Khoros preferred)

  • Understanding of social media metrics; able to interpret the results and take action to increase effectiveness of social media campaigns

  • Ability to problem-solver, critical thinker, and creative, who is well versed in managing multiple projects in a fast paced environment.

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. 

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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