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Social Media Specialist

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The CSI Companies
Published
October 10, 2019
Location
Bay Lake, FL
Category
Job Type

Description

The CSI Companies is currently seeking a Social Media Specialist to support one of our clients in the South Orlando, FL area.  This role works in a fast-paced, customer-based environment and focuses on quality and execution (the ideal candidate has experience with social moderation for a large brand). CSIORL

If you believe that engaging with customers is of utmost importance and can do so across a variety of social platforms including Facebook, Twitter, LinkedIn and Instagram, then you are what we are looking for. 

If you have a passion for travel, love to help others, and recognize when to escalate a conversation to another service team that can better facilitate a resolution for a customer, then you will fit perfectly in this role. 

If you can be versatile and switch gears easily with enthusiasm in an environment with constantly changing priorities, then this is the position for you.

Hours: Monday through Friday, standard business hours

Duration: Contract Position through end of 2020 with a potential to convert into a permanent role 

Pay Rate: $24-26.67/hr per hour

Main Job Duties:

  • Day-to-day monitoring, tagging, and engaging online conversations within the organization’s brands
  • Engaging and interacting with customers on social media channels, including Facebook, Instagram, Twitter, YouTube, and LinkedIn.
  • Supporting the social media team in the planning and execution of a monthly content posting calendar that is in sync with marketing campaigns, events and promotions of the company.
  • Developing a stronger sense of community with our followers and customers.
  • Regularly providing insights gained from community moderation.
  • Adopting the company’s core values and interacting with colleagues in a manner that facilitates positive, productive working relationships.
  • Performing other duties and projects as assigned.

Requirements:   

  • Bachelor's Degree in Communications, Marketing or similar
  • 2-3 years’ experience with Social Media community management
  • Excellent writing skills and able to convey the same message in multiple ways
  • Strong ability to partner with several teams and be comfortable making calls to escalate issues to various stakeholders when necessary
  • Experience rolling up insights preferred
  • Actively involved in the social media space, with a proven understanding of how to use social platforms to engage and build audiences
  • Strong time management skills, team contributor, detail oriented and organized
  • Experienced working with social media platforms like Sprinklr, Stackla and/or similar preferred
  • Self-motivated and able to achieve goals with minimal supervision
  • Exceptional customer service / “happy to help” attitude
  • Desire and willingness to continuously learn
  • Knowledge/passion for the travel industry
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