Connect with us

Social Media Specialist

Published

on

Dovenmuehle Mortgage, Inc.
Published
November 2, 2018
Location
Lake Zurich, IL
Category
Job Type

Description

Summary:

General Description:
The Social Media Specialist is a new and evolving role that will require independent and creative thinking along with ongoing guidance of management. This role is multifaceted, with the primary responsibility of monitoring social media to identify references to Dovenmuehle Mortgage Inc.'s (DMI’s) brand and/or that of our Private Label clients’ mortgage servicer. It also includes monitoring social media platforms used for current/former employee feedback. Identifying and mitigating social media situations is a key responsibility of the Social Media Specialist, which will require communication to management for content/situation review and resolution. Mitigation will primarily come in the form of written communication on the various social media platforms in response to, and as acknowledgement of, borrower/employee input. Creating a positive brand image is key. Acting as a representative on behalf of DMI and its clients will require professionalism at all tim

Responsibilities include, but are not limited to, the following:

  • 1. Use social media monitoring software to research references to Dovenmuehle and our privately branded clients. Social media platforms include, but are not limited to, Glassdoor, Google, Facebook, Yelp, etc.
  • 2. Work independently and partner with management in the ongoing development of this role.
  • 3. Create reports and graphics to capture social media references, detailing the various scenarios.
  • 4. Report external findings to management.
  • 5. Work with management to create template responses (when applicable) to various borrower scenarios, and identify when free-form responses are appropriate.
  • 6. Respond to social media references on behalf of Dovenmuehle Mortgage, Inc. to create a positive brand image.
  • 7. Maintain a professional, consistent, and clear communication style for the online audience.
  • 8. Report escalations, as necessary, to management and the appropriate department head(s) for further research and resolution. Monitor progress through completion.
Only registered members can apply for jobs.

Related Jobs

Social Media Specialist   Boston, MA new
November 15, 2018
Social Media Specialist   Boston, MA new
November 15, 2018
Social Media Specialist   Tampa, FL new
November 13, 2018
Social Media Specialist   Duluth, GA new
November 12, 2018
Social Media Specialist   Charlotte, NC
November 10, 2018

Digital Marketing Training

13 Steps To Building A Profitable High Traffic Technology Blog – Part five – WordPress Hosting

This is part five of my blueprint that will help you begin the process of building a high traffic profitable technology blog.

Published

on

Wordpress Hosting
Continue Reading

Digital Marketing Training

13 Steps To Building A Profitable High Traffic Technology Blog – Part Four – your logo

This is part four of my blueprint that will help you begin the process of building a high traffic profitable technology blog.

Published

on

Logos
Continue Reading

Editorial

Who approved never get Hulu as an ad slogan?

I’ve seen some DUMB ad campaigns in my life but Never Get Hulu is by far the worst one I have ever seen in my life.

Published

on

Never get Hulu
Continue Reading

Categories

Archives

Digital Marketing Job Board

Trending