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Social Media Specialist



September 11, 2018
Job Type


The Social Media Specialist will connect with our customers in social spaces to increase Asurion’s social presence and elevate the customer experience.  Maniacally focused on the customer experience, they will interact directly with our customers via multiple social platforms, and watch for trends related to our customers, products, and brand.

  • Provide superior customer service through direct social engagement via channels such as Twitter, Facebook, Forums, and Blogs
  • Utilize our 3rd party social media application to monitor, moderate and engage across all monitored social channels
  • Collaborate with our team of customer satisfaction specialists to resolve customer issues in or out of the channel
  • Collaborate with all team members to support the social media and the online strategy
  • Identify and report any trends that are developing in any of the monitored social channels
  • Identify creative social media best practices to improve our customer’s experience 


  • Is an early adopter, with a high degree of intellectual horsepower and curiosity, and experience in practical application and administration of social tools & platforms
  • Is the customer champion, committing to superior customer and employee experiences
  • Strong verbal & written communication skill set and the ability to influence, specifically when dealing directly with customers on behalf of the company
  • Demonstrates divine discontent, and is committed to producing the very best output
  • Lists driving engagement and collaboration as strengths    
  • Exercises good judgment, and uses creative, analytical and quantitative problem-solving skills
  • Drives results, is action-oriented, and self-motivated, meeting aggressive deadlines with high-quality output


  • 1+ years in social media space, with a track record of listening & increasing customer engagement & follower base with an online community, acting on the company’s behalf preferred
  • 3+ years supporting the customer experience preferred
  • Bachelor degree in communications, marketing or related field preferred
  • Experience in wireless, technology, and/or insurance industries considered a plus
  • Bilingual (Spanish/English) a plus
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