Connect with us

Social Media Specialist

Published

on

Published
September 10, 2018
Location
Category
Job Type

Description

Description:

The Social Media Specialist will connect with our customers in social spaces to increase Asurion’s social presence and elevate the customer experience.  Maniacally focused on the customer experience, they will interact directly with our customers via multiple social platforms, and watch for trends related to our customers, products, and brand.

 

KEY AREAS OF IMPACT

  • Provide superior customer service through direct social engagement via channels such as Twitter, Facebook, Forums, and Blogs

  • Utilize our 3rd party social media application to monitor, moderate and engage across all monitored social channels

  • Collaborate with our team of customer satisfaction specialists to resolve customer issues in or out of the channel

  • Collaborate with all team members to support the social media and the online strategy

  • Identify and report any trends that are developing in any of the monitored social channels

  • Identify creative social media best practices to improve our customer’s experience 

 

PROFESSIONAL COMPETENCIES

  • Is an early adopter, with a high degree of intellectual horsepower and curiosity, and experience in practical application and administration of social tools & platforms

  • Is the customer champion, committing to superior customer and employee experiences

  • Strong verbal & written communication skill set and the ability to influence, specifically when dealing directly with customers on behalf of the company

  • Demonstrates divine discontent, and is committed to producing the very best output

  • Lists driving engagement and collaboration as strengths    

  • Exercises good judgment, and uses creative, analytical and quantitative problem-solving skills

  • Drives results, is action-oriented, and self-motivated, meeting aggressive deadlines with high-quality output

 

QUALIFICATIONS

  • 1+ years in social media space, with a track record of listening & increasing customer engagement & follower base with an online community, acting on the company’s behalf preferred

  • 3+ years supporting the customer experience preferred

  • Bachelor degree in communications, marketing or related field preferred

  • Experience in wireless, technology, and/or insurance industries considered a plus

  • Bilingual (Spanish/English) a plus

Only registered members can apply for jobs.

Related Jobs

Social Media Specialist   Rockville, MD new
September 18, 2018
Social Media Specialist   Charlotte, NC new
September 17, 2018
September 16, 2018
September 15, 2018
Social Media Strategisgt   Washington, DC new
September 14, 2018

Digital Marketing Training

13 Steps To Building A Profitable High Traffic Technology Blog – Part Three – the baby business plan

This is part three of my blueprint that will help you begin the process of building a high traffic profitable technology blog.

Published

on

Baby business plan
Continue Reading

Editorial

A Failure of imagination – Apple release new iPhone XR iPhone XS and iPhone XS Max

Apple have taken the easy way out, avoided innovation and are dependent on incremental upgrades

Published

on

Apple iPhone XS
Continue Reading

Editorial

Elon Musk interview with Joe Rogan – a deep conversation about AI and more..

Joe Rogan gets a really interesting interview with the Tesla and Space X founder and CEO

Published

on

Elon Musk Interview
Continue Reading

Categories

Archives

Digital Marketing Job Board

Trending