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Social Media Coordinator

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City of Atlanta
Published
September 16, 2020
Location
Atlanta, GA
Category
Job Type

Description

Social Media Coordinator


The salary for this position is $34,700 - $43,400


This position will expire on September 23, 2020

General Description

Hartsfield-Jackson (ATL) is seeking an engaged and
detail-oriented Coordinator, Digital/Social Media Customer Engagement to support
the social communities for ATL Airport managed platforms from an engagement and
conflict resolution standpoint. The candidate should have good verbal and
written skills with an in-depth knowledge of the functions of various social
media and online content management, customer service experience, and experience
supporting an online community. 

This position reports directly to the Airport Manager,
Digital/Social Media and Supervisor, Digital/Social Media Customer Engagement.
As a coordinator of the customer engagement unit of the Digital and Social
Media team within Marketing & Creative Services division of the Department
of Aviation, essential duties include: 

Essential Duties & Responsibilities 

•     Support the development of content related to
the day to day operations and updates at the airport (re: Concessions,
Communications, Safety & Security, etc.)

•      Utilizing ATL’s Digital and social platforms,
provide quality customer service that is clear, concise, and consistent

•     Working cross-functionally with internal
departments to resolve customer issues using critical thinking, effective
communication, and social customer service best practices efficiently and in a
timely, productive manner.  

•     Coordinate and support ………interaction with
customers are accurate, clear, and provide solutions that reflect positively on
the organizations

•     Develop social monitoring and listening skills
to identify opportunities and gaps, recommending proactive responses,
shortcuts, and other social content needs

•     Assist in the development of reports to better
understand the social/digital conversation

•     Stay up-to-date with the latest social media
trends, best practices, and technologies

Qualifications

Minimum Qualifications – Education and Experience

BS/BA in Marketing, Business Administration, Consumer
Products or related field. 2 years experience in social media, marketing,
promotions, project management or related field. 

Knowledge, Skills & Abilities 

•      
Strong written, verbal and interpersonal
relationship and communication skills 

•      
Keen attention to detail 

•      
Strong project management and problem-solving
skills 

•      
Ability to multitask and deliver results in a
fast-paced changing environment 

•      
Solutions-oriented approach to
communication 

•      
Proficient in copy editing and grammar

•      
Experience using CRM tools such as Salesforce,
HubSpot, Microsoft Dynamics 365, etc. a plus

•      
Clerical and administrative skills

Preferred Education and Experience 

Marketing, Digital, Social Media and/or Consumer products in
marketing, advertising, promotions or related field 

Apply
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