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Social Media Community Manager

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The Creative Group
Published
November 14, 2018
Location
Westborough, MA
Category
Job Type

Description

Ref ID: 02100-0010727785

Classification: Social Media

Compensation: $50,000.00 to $80,000.00 per year

We are seeking a highly-motivated individual to set-up and grow all US social media marketing for a fun, rapidly growing toy company. Candidates should have experience building and managing communities for a consumer product company or brand, have established contacts with influencers, and proficiency on major social media platforms. Additionally, candidates should have the ability to boost brand awareness and ecommerce by implementing online marketing strategies, consumer interaction, and providing excellent responses to online queries and will be responsible for strategizing and collaborating with internal sales, marketing, and product development teams Key Responsibilities: ? Manage and maintain the integrity of all US social media outlets for community ? Coordinate and collaborate on projects with the company?s other regional community managers located in France, UK, and Spain. ? Help create effective content, translate and post content ? Provide rapid, effective responses for customer service ? Actively recruit and engage members ? Organize events to build community and boost brand awareness ? Analyze metrics for success and adapt strategy on communication or campaigns ? Conduct trend research and competitive analysis ? Produce weekly report on social activity, product feedback, ecommerce trends, etc. for Sales, Marketing, and PD teams ? Support the Regional Marketing manager and other teams as needed ? Perform administrative duties ? Occasional travel for tradeshows, meetings, publicity events, etc. Qualifications/Requirements: ? BS degree in marketing, or related field. ? 3+ years professional experience focused on social media and community management for CP company. ? Ability to set-up and manage all social media accounts and marketing plans ? Up to date with digital technology trends ? Strong written communication and language skills ? Excellent customer service ? Ability to think creatively, strategically, analytically ? Proficient on major platforms, Adobe software, Microsoft office ? Properly encourage online contributors and user-generated content, complying with COPPA and site policies ? Must provide portfolio or examples of past professional work ? Interest for arts, crafts, fashion, and /or DIY projects

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