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Social Media Community Manager



September 11, 2018
Job Type


We are looking for an experienced Community Manager to join our clients team and serve as the human voice behind the social handles. 

You will be a strategic member of the Social Media team, focused on helping shape internal and external communities and nurture global conversations around our brand and content.

As the ideal candidate, your super powers as both fan and brand advocate combine with your strong love for nerd/pop culture surrounding it

The Community Manager is an extremely detail-oriented and organized individual who stays current on social media technologies, brand, and lifestyle relative to the promoted content. This includes designing engagement plans, creating, moderating and monitoring forums, blog, websites, and social media. You will be responsible for social listening and insights, creating campaign reports and tracking KPIs that will be utilized to develop and support business strategy.

This is an exciting opportunity to work alongside seasoned media executives on a daily basis in a fast-paced, highly collaborative media entertainment company.

The core responsibilities of this position will include:

  • Establish global community management and moderation guidelines
  • Manage a team of global community moderators and brand advocates to foster a sense of mutual respect and open communication between fans 
  • Ensure a consistent brand voice and messaging across all community channels
  • Track data and KPIs to compile reports for engagement campaigns as well as deliver weekly performance snapshots of community health and social media activations
  • Be the voice of the customer with a pulse on trending topics and conversations through social listening, moderator insights, and sentiment tracking
  • Manage influencer marketing program and relationships (both in person and online)
  • Monitor social networks, forums, and websites for customer service and brand health issues
  • Maintain constant communication between customer service and social team to ensure all customer issues are addressed in a thoughtful and timely manner
  • Publish content across all social media platforms (including but not limited to Facebook, Instagram, Twitter, YouTube, Pinterest, Tumblr, Snapchat, Reddit, etc.)

The minimum qualifications & requirements for this position include:

  • 3-5 years of corporate &/or entertainment/media industry community management and social media experience
  • Exceptional communicator (written and oral) with the ability to build relationships
  • Analytical thinking and problem-solving skills
  • Strong attention to detail in an environment that requires extensive multi-tasking and multiple deadlines
  • High degree of proficiency with Microsoft Office Word, Excel and PowerPoint
  • Ability to create and manage social media content calendars
  • Power user of all social media tools
  • Understanding of pop culture, anime culture and fandom
  • Experience in advertising, marketing a plus
  • Bonus points if you have both project management and copywriting skills
  • Bachelor’s Degree

Company offers competitive compensation along with a comprehensive benefits package to include health, dental, vision, life, short & long-term disability, 401(k) with company match, tuition reimbursement and ongoing employee development.

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