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Network/Security Technicians



February 8, 2019
Greensboro, NC
Job Type


Growing client in downtown Greensboro has multiple upcoming needs for Network Technicians and Network Security Technicians. Candidates must have on the job experience with networking – these are not entry-level roles. Shift is 11am-8pm, salary range is up to about 55k depending on experience.

Network Technician Description:

- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Troubleshoot and gather additional information required for escalation to other support teams and document all case details
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Takes responsibility for handling incidents and following them through to escalation or resolution.
- Alerts appropriate parties of network problems and works diligently to resolve.
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures.
- Notify customer and third- party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Troubleshoot PC, printer, and application problems and resolve them in a timely manner.
- Provide support to remote field technicians
- Responsible for creating and maintaining access badges for multiple sites
- Responsible for managing antivirus for enterprise workstations
- Document IT Processes to be used as training materials and how to guides.
- Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.

Network Security Technician Description:


- First level analysis for real time events
- Report review
- Authoring customer notifications and general analysis activities
- Document findings
- Track incidents and provide details related to incidents to customer
- Work and coordinate “Work Actions” with a team
- Log, event management and compliance monitoring


- Minimum of 1-year experience working with systems monitoring. May include log monitoring, event management & compliance monitoring, vulnerability scanning tools, ITIL, ISO, etc.
- Knowledge of Security Architecture & design concepts to include defense in depth
- Understanding of the 6 phases of Incident Handling (Preparation, Identification, Containment, Mitigations, Remediation and Lessons Learned)
- Experience with ticketing systems, to include work flow, escalation and resolution documentation

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