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Head of Communications



October 18, 2020
New York, NY
Job Type


The Head of Communications role is a unique opportunity to lead both the external and internal communications strategy for Company as we head into an exciting new point in our organization’s life cycle. We’re looking for someone with an entrepreneurial nature who is energized by crafting unique, compelling stories in a deeply technical industry.


  • Develop and lead a unified 360 comms strategy that supports the Company brand, mission and identity with our customers, our parent company (MassMutual), the insurance industry, as well as our employees and recruiting prospects.
  • Develop and execute creative and powerful earned media strategies that elevate our brand and position our products and technologies as leaders in the marketplace
  • Develop KPIs to effectively measure the impact of PR programs
  • Lead the creation of high-quality media materials, including press releases, pitches, bylines, briefing notes and media follow up.
  • Collaborate across teams and internal stakeholders to mine unique, relevant story ideas and bring them to life through earned media coverage.
  • Support on messaging needs, presentation development and speaker training for employees who are representing our organization externally.
  • Identify and secure thought leadership opportunities across the organization, including bylines, speaking and executive personal branding opportunities
  • Proactively plan, develop and create consistent materials for recruiting including social media (GlassDoor, LinkedIn, Blog, etc.).
  • Develop and maintain a library of content that can be shared with recruiting candidates including: podcasts, tech blog (medium, careers page),virtual office tour, event write-ups, “what’s new at Haven” blog, etc.
  • Develop and implement detailed internal communications plans for relevant organizational updates
  • Craft messaging for leadership communications (newsletters, all-hands meetings and social media) and company announcements.
  • Partner closely with the brand team to develop cohesive corporate and brand messaging across all Company initiatives
  • Quality assure all internal communications for look, brand, tone and key messages

These skills and experiences are required for success:

  • At least 10 years of experience in communications roles, both in-house or at a PR agency
  • Superior writing, proofreading and editing abilities
  • Excellent communicator and collaborator who energizes teammates and serves as a brand ambassador
  • Intellectually curious -- constantly seeking to understand and internalize various subject areas of a deeply technical business model
  • Bachelor's degree or equivalent relevant experience 
  • While we’re all working from home these days, you must have the ability to work from our NYC location full time when we return to the office.
  • Authorized to work in the US without sponsorship now and in the future required

If you also demonstrate these skills that’s a plus:

  • Entrepreneurial and results-driven, looking to tie PR programs to measurable business results
  • Experience crafting communications programs in tech, financial services or fintech, strongly preferred.
  • Startup or emerging company experience in building out a new communications program and team.
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