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GBS Social Media Representative

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Published
October 12, 2019
Location
Salt Lake City, UT
Category
Job Type

Description

Job Summary

The Social Media Representative monitors social media channels and responds to UPS customer service related issues while maintaining confidentiality of Corporate Customer Relations Group (CCRG) and social media information. This representative will review and respond to social media emails, including making phone calls to district personnel and customers when needed. He/She will be required to perform work without detailed supervision and will be expected to exercise judgment as to the best course of action.

Other Duties

  • Cover inbound phone calls routed to the Social Media team.

  • May have occasional contact with UPS customer service managers, vendor site directors, and the UPS districts and will be expected to respond accurately and professionally to their inquiries.

  • May be required to discuss, explain and interpret data to multiple levels of management in multiple functions.

  • Expected to function flexibly in a constantly changing and demanding work environment.

  • Must routinely demonstrate attention to detail in all documentation and communications.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Only registered members can apply for jobs.

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