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Customer Service Specialist I-II

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on

Entergy
Published
August 23, 2020
Location
Little Rock, AR
Category
CSS  
Job Type

Description

Bachelor’s degree from an accredited institution or equivalent experience. This role will conduct root cause analysis as situations dictate per management/stakeholder direction. Handle and resolve tier-3 escalated complaints from the Supplier/Entergy Contact Center, including resolving OPCO complaints, regulatory and executive complaint reviews and feedback....

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