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Customer Service Specialist (CSS)



Beauty Brands
September 27, 2018
Overland Park, KS
Job Type


Duties and Responsibilities

  • Create a GLAMOUR Experience for every customer
  • Greet all customers entering the store with the appropriate Beauty Brands greeting.
  • Promote the Take Ten program with every customer.
  • Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
  • Follow company policies
  • Meet attendance, punctuality, and required work guidelines.
  • Perform store operations procedures with accuracy.
  • Complete all required projects (as assigned by management) on time and with accuracy.
  • Support an accurate inventory process.
  • Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
  • Answer the phone with the Beauty Brands greeting by the third ring.
  • Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
  • Attend a required number of Education classes (as directed by manager).
  • Ensure that store safety and security measures are being followed.
  • Attend scheduled store meetings.
  • Follow the client experience guidelines, as it applies to the position.


  • Strong customer service, communication, and interpersonal skills
  • Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies

Physical Job Requirements

  • Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
  • Product receiving and preparation - opening and lifting boxes; carrying products.
  • Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
  • Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

Career Progression Opportunities

  • Shift Supervisor
  • Assistant Manager
  • General Manager
  • District Manager
  • Technical Trainer

Reports to:

  • General Manager
  • Manager on Duty

Evaluation Process

  • Performance reviewed semi-annually
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