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CSS III (Call Center)

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Published
September 6, 2018
Location
Category
CSS  
Job Type

Description

Customer Service Specialist
Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

What's in it for you?
* Full time hours
* $ 14.50 - $15.50 (if Bilingual)
* Weekly pay
* Monday through Friday
o (8:00am-4:30pm)
o (9:30am-6:00pm
o (10:30am-7:00pm)
o (11:30am-8:00pm)
* Contract position ( Oct. 1st - Jan. 31st)
What is the job?
* Assist prospective enrollees and people assisting enrollees
* Track and document all inquiries using the applicable systems
* Process new applications - via telephone
* Transfer/refer consumers to appropriate entities
* Process life event changes, demographic updates, dis-enrollment requests, and special periods as requested
* Facilitate the fulfillment of caller requests for materials via email, or download.
* (Bilingual employees) Facilitates translation services for non - English speaking callers
* Escalate calls or issues to the appropriate designated staff
* Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems
What you bring to the job?
* High School Diploma or GED
* 2+ years experience navigating multiple systems
* Ability to type 25 WPM
* Strong interpersonal skills
* Bilingual - French, Spanish, Swahili, Arabic (optional)
* Ability to follow both verbal and written instructions
* Call Center experience ++

Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE

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