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CSS III

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Published
October 3, 2018
Location
Rochester, NY
Category
CSS  
Job Type

Description

Customer Service Specialist
Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

What's in it for you?
* Full time hours
* $ 14.50 - $15.50 (if Bilingual)
* Weekly pay
* Monday through Friday (Open Availability)
* Contract position (Thru - Jan. 31st)

What is the job?
* Assist prospective enrollees and people assisting enrollees
* Track and document all inquiries using the applicable systems
* Process new applications - via telephone
* Transfer/refer consumers to appropriate entities
* Process life event changes, demographic updates, disenrollment requests, and special periods as requested
* Facilitate the fulfillment of caller requests for materials via email, or download.
* (Bilingual employees) Facilitates translation services for non - English speaking callers
* Escalate calls or issues to the appropriate designated staff
* Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems
What you bring to the job?
* High School Diploma or GED
* 2+ years experience navigating multiple systems
* Ability to type 25 WPM
* Strong interpersonal skills
* Bilingual - French, Spanish, Swahili, Arabic (optional)
* Ability to follow both verbal and written instructions
* Call Center experience ++
Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE

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