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CSS (Customer Service Specialist)

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Published
August 11, 2018
Location
Category
CSS  
Job Type

Description

The call center currently has 11 total CSS's but they are looking to build this up to 25 total people.

Description from the client:

The Customer Service Specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders; maintaining communication with PARS field offices and customer to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order.

Other duties include:

*Answering telephones, emails and any other communications promptly and courteously.

* Conducting telephone quereies and communications in a professional manner with a display of business decorum.

*Greeting customers warmly and ascertaining the reason for calling.

*Providing exceptional customer service by developing good working relationships with customers.

*Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.

*Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.

*Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.

*Providing and recording customer quotes.

*Assisting the creation and distribution of ad hoc reports for customers

*Retrieving, assigning and monitoring customer orders to include placing orders.

*Utilizing various transportation provider systems to fulfill customer relocations as requested.

*Tracking order progression through provided tools to ensure timely customer service.

*Contacting customers via telephone and email to verify order information.

*Initiating timely customer communication with regard to vehicle issues, per established customer parameters.

*Addressing questions and offering solutions to customer and inter-company personnel.

*Assisting with driver communications in the field

*Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals

*Providing special project support to all departments within the organization

Why is this open: An internal person quit.

What happens if we do not fill these positions? Competition will continue to send in candidates, current reps will be overwhelmed.

When does it need to be filled by? Tish's words; ASAP meaning someone must be identified this week.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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