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Call Center – CSS III (Bilingual)

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Published
August 14, 2019
Location
Rochester, NY
Category
CSS  
Job Type

Description

Customer Service Agent (Bilingual / Spanish)
Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

What's in it for you?
* Full time hours
* $15.00 hour (Bilingual - Spanish)
* Weekly pay
* Monday - Friday (Holidays off)
* Contract - hire opportunity
What is the job?
* Assist prospective enrollees and people assisting enrollees
* Track and document all inquiries using the applicable systems
* Process new applications - via telephone
* Transfer/refer consumers to appropriate entities
* Process life event changes, demographic updates, disenrollment requests, and special periods as requested
* Facilitate the fulfillment of caller requests for materials via email, or download.
* (Bilingual employees) Facilitates translation services for non - English speaking callers
* Escalate calls or issues to the appropriate designated staff
* Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems
What you bring to the job?
* High School Diploma or GED
* 2+ years experience navigating multiple systems
* Ability to type 25 WPM
* Strong interpersonal skills
* Bilingual - Spanish
* Ability to follow both verbal and written instructions
* Call Center experience ++
Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008.
We love referrals so please share our job with friends and family.
Manpower is an Equal Opportunity Employer.

(Related Keywords: Desk job, Office, Clerical, Receptionist, Phone)

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